Accenture

Join a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries.

Accenture’s Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR.

We are looking for talented people to join our center in Bucharest (Romania), for the position of

 

 Incident Management Analyst with German

 

What are your responsibilities?

-Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

-Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

-Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Are you our ideal candidate?

-Bachelor degree or 3 year diploma
-Excellent communication German skills
-Excellent written communication skills with email etiquettes.
-Fundamental Technical know-how on system trouble shooting

Good to Have:
-Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
-Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
-Domestic tech support can be considered post evaluating on Voice and accent of candidate.

Our offer

- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

- Relocation package for candidates from other cities/ countries(if applicable)